The Chelsea Harbour Hotel and Spa

Very large and comfortable suite, tastefully decorated if a little tired. However the sheer size of the suite more than makes up for that! Two televisions, large marble bathroom with bath, separate shower and separate WC room. Plenty of large, fluffy towels. Dreamy, comfortable bed, I slept like a baby. Separate A/C controls for bedroom and sitting room. Box of Belgian chocolates awaited me on arrival. Large desk for work and balcony. Staff very friendly, appropriately so, and polite. Breakfast experience one of the best I’ve ever had. Food delicious. Staff prepare toast for you, meaning it arrives warm, and you avoid having to jostle with other guests queuing up at the toaster! Great swimming pool with loungers.

Location of hotel Suite except for failure to provide disabled facilities Lobby Staff

The staff at this hotel were all exceptional. I cannot pick one single one that wasn't friendly, attentive or helpful. I must single out 3 who went above and beyond. Luz at reception, Vera in the restaurant and the amazing Leela in house keeping. This is the first hotel i have gone to and was ready on day 2 of a 10day trip to write a review on. The staff 5stars. The food 4 stars not enough variety for lunch and dinner so minus 1. The breakfast was yummy for me i had the buffet. My daughter got pancakes and rated it 3/5. The spa was ok we only used the pool and that was nice. Not cold and not warm just perfect for an indoor pool any warmer and it may be uncomfortable so it was well regulated. We enjoyed the jubliee celebration Tea special and it was a great variety and yummy scones and sandwiches.

The breakfast was great and clearly very popular as they had to keep refilling items. You do have to ask for coffee and toast etc it wasn’t offered to you but the staff are all accommodating and it was no trouble. Made us feel very welcome.